Frequently Asked Questions

Find answers about orders, shipping, returns, payments, and the everyday problem-solving products we offer at SolvedDaily.

Orders & Shipping

How long does shipping take?

Processing takes 1–3 business days before your order ships. For US orders, Standard Shipping usually takes 7–12 business days, while Express Shipping, where available, usually takes 4–8 business days. International delivery times vary by destination, with most orders arriving within 4–14 business days after shipment.

When will I receive my tracking number?

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Please allow 2–5 business days for tracking information to update after dispatch.

How do I track my order?

You can use our Track Order page to check your latest order status. Once your order has been dispatched, you’ll also receive a shipping confirmation email with your tracking number. If your tracking number is not updating yet, please allow 2–5 business days after dispatch for carrier tracking to update.

Why is my tracking not updating?

Tracking can take a few business days to update in the carrier’s system. If your tracking still has not updated after 7 business days, please contact our customer care team and we will look into it for you.

What should I do if my order hasn’t arrived?

If your order has not arrived within the estimated delivery timeframe, please check your tracking link first. If there has been no update or your order appears delayed, contact us at support@solveddaily.com with your order number and our team will look into it for you.

Do you offer free shipping?

Yes. We offer free standard shipping on all orders over $50. For orders under $50, a flat rate shipping fee of $4.95 applies.

Do you ship internationally?

Yes, SolvedDaily ships to most countries worldwide. Estimated international delivery times vary by destination: United Kingdom and Europe usually take 4–11 business days, Australia and New Zealand usually take 6–12 business days, Canada usually takes 5–11 business days, Asia and Southeast Asia usually take 7–12 business days, and the rest of the world usually takes 7–14 business days. International orders may be subject to customs fees, import duties, or taxes upon arrival. These charges are the responsibility of the customer and are not included in our product prices or shipping costs.

Can I cancel or change my order?

If you need to cancel or change your order, please contact us as soon as possible at support@solveddaily.com. We will do our best to help before your order is processed or dispatched. Once an order has been shipped, we may not be able to cancel or change it.

What if I entered the wrong shipping address?

Please contact us immediately at support@solveddaily.com if you notice an address error. We will do our best to update your shipping details before dispatch. Once an order has been shipped, we cannot guarantee address changes.

Will my items arrive together?

In some cases, items from the same order may arrive separately depending on product availability and fulfilment location. If this happens, you will still receive tracking updates where available.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy from the date of delivery. Items should be unused, in their original packaging, and returned according to our Refund Policy. If your item arrives damaged, defective, or incorrect, please contact us and we’ll help resolve it.

How do I start a return?

To start a return, please contact us at support@solveddaily.com with your order number and the reason for your request. Our customer care team will review your request and provide the next steps where eligible.

Are sale items covered by the 30-day return policy?

Items purchased during promotional offers, bundle deals, or limited-time sales are still covered by our 30-day return policy, provided they meet the return eligibility requirements. Items clearly marked as “Final Sale,” if any, are not eligible for return unless damaged, defective, or incorrect.

Who pays for return shipping?

Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect. Please contact us before sending anything back so our team can confirm the correct return process.

What if my item arrives damaged or incorrect?

Please contact us as soon as possible with your order number and clear photos of the item and packaging. Our customer care team will review the issue and help arrange a replacement, refund, or suitable solution where eligible.

How long do refunds take?

Once your return has been received and approved, refunds are processed back to your original payment method. Your bank or payment provider may take additional time to post the refund to your account.

Do you offer exchanges?

Exchanges may be available depending on the product and stock availability. Please contact us at support@solveddaily.com and our team will help you with the best available option.

Products & Information

What kind of products does SolvedDaily offer?

SolvedDaily offers everyday problem-solving products across home, kitchen, beauty, wellness, pets, cleaning, organization, gadgets, and daily life. Our goal is simple: useful products that help solve real everyday problems and make your routine easier.

How do I know which product is right for me?

Each product page includes key benefits, usage details, product information, and images to help you choose confidently. If you need help deciding, you can contact our customer care team before placing your order.

Will the product look exactly like the photos?

We aim to show every product as clearly and accurately as possible. Slight differences in colour, lighting, packaging, or appearance may occur due to screen settings, product updates, or supplier variations.

Do your products require special care?

Care instructions vary by product. Please follow the guidance provided on each product page or included with your order. For electronic items, tools, gadgets, or personal-care products, avoid water exposure unless the product is clearly described as water-safe.

Are your products medical devices?

No. SolvedDaily products are designed for general home, lifestyle, beauty, wellness, comfort, and everyday convenience use. They are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Please consult a qualified healthcare professional if you have medical concerns.

How often do you add new products?

We regularly review and add new products across home, kitchen, beauty, wellness, pets, and everyday lifestyle categories. Every product is selected with practical use, everyday value, and customer experience in mind.

Are your products suitable for everyone?

Suitability depends on the product and your personal needs. Please read each product description carefully before ordering. If you are pregnant, have a medical condition, use medical devices, or have sensitivities, please consult a qualified healthcare professional before use.

Payments & Security

Is checkout secure?

Yes. Checkout is secure and encrypted. Payment information is processed securely through Shopify and our payment providers. We do not store full payment card details on our own systems.

What payment methods do you accept?

Available payment methods may include major credit cards and express checkout options such as Shop Pay, Apple Pay, Google Pay, or PayPal where available. The payment options shown at checkout may vary by country and device.

Will I receive an order confirmation?

Yes. After placing your order, you will receive an order confirmation email with your order details. Please review your shipping address carefully and contact us as soon as possible if anything needs to be corrected.

Do you offer discount codes?

From time to time, we may offer discount codes or limited-time promotions. If you have a valid discount code, you can enter it at checkout before completing your purchase.

Why was my payment declined?

Payments may be declined by your bank, card provider, or payment service for several reasons. Please check that your payment details are correct, or try another payment method. If the issue continues, contact your bank or payment provider directly.

Customer Support

How do I contact SolvedDaily?

You can contact our customer care team at support@solveddaily.com. We aim to respond within 24–48 hours, Monday to Friday. Responses may take a little longer on weekends and public holidays.

Do you have a physical store?

SolvedDaily operates online, allowing us to offer a curated range of useful everyday problem-solving products directly through our website.

What information should I include when contacting support?

To help us resolve your request faster, please include your order number, the email address used at checkout, and a clear description of the issue. For damaged or incorrect items, please include photos where possible.

Still Need Help?

Our customer care team is here to help with order questions, product support, shipping updates, and returns.

Email: support@solveddaily.com

Hours: Monday – Friday, 9:00 AM – 5:00 PM AWST

Response time: We aim to respond within 24–48 hours.